The quasi dark side of RBNY fandom.
As I have stated a number of times on the show, I rely on MLS Live for matches not being shown on National TV as I live outside of the NJ/NY area. This past weekend, I was not able to watch the Columbus match as I was with family. So, of course, I watch it the first chance I get, which was tonight. I made sure that nothing was going to interrupt me, I even made sure to avoid twitter over the weekend yet I find out the score, which ruins the watching for me. All was well and good. That is until around 1:30 into the match, when what should happen but a NY goal.
Now, you might be thinking; “How is a NY goal not good? I mean, you are a Red Bull fan.” Yes, normally, that would be a good thing. Problem was, I didn’t get to see the goal on MLS Live. The stream froze, and while I heard the Columbus play-by-play guy (we’ll come back to this), I did not get to see the move by Cooper. It was only later when I watched the highlights did I see it. Despite this small problem, I powered through.
I’ve become a veteran of online streaming, and know stuff can happen from time to time, so I gave the service the benefit of the doubt. Maybe my ISP somehow saw a blip in service which stopped the video. Nope, it was the start of a long and frustrating 68 minutes. Why 68 minutes you ask? That’s when I decided to give up. During the 68 minutes of the match I sat through, the following errors occurred again and again.
During the end of the first half, and what I saw of the second, I was on web chat with tech support for MLS Live.
Quick side note: If the person I spoke to is reading this, I apologize again; it’s not you personally I was mad at, it was the service.
Tech support took me through a set of steps to try and resolve the problem, but to no avail. Even though the tech could watch the stream perfectly fine on their computer, I was somehow stuck in a weird place of watching but not watching. So, I gave up in the 68th minute and went to the Red Bulls site to watch the highlights, which I am sure did not do the match justice. Now I sit here wondering if future Red Bull matches are going to be met with the same treatment on MLS Live, and whether or not it’s worth purchasing next year ( I was told no full or partial refunds this year).
Back to the Columbus broadcast team. MLS Live only plays one team’s station, and in this case, it was Columbus. While I was on tech support, I asked why we do not have a choice in broadcast, when services for the NHL, NBA, and MLB have the option. I was told that NeuLion, the company that runs the service, does not have the option to give viewers a choice. MLS is the almighty power which decides what stream to use. Why does the MLS do this? I don’t know, and I doubt the tech I asked would know. At this point in time though, there really is no reason for MLS to limit a customer choice on broadcast, not when other services provide the same.